Access Codes

After entering in your account number, you will be asked for your access code. You are required to enter your access code each time you log in to your account.

The initial access code for your account is a randomly generated four digit number included in your new account packet that works with both Touch Tone Teller and MemberConnect.  Originally it is not the same as the PIN number you may have selected for your ATM or Visa Check card.  However see the instructions below on changing your access code if you would like for them to be the same.

Secondary passwords are created online during the Multi-Factor Authentication setup.  It is generally not required for every log in. Click here for assistance with Secondary Passwords.

Forgot your access code? Here's how to get it reset.

For security reasons we do not reset access codes over the phone or through e-mail, but you have the following three options:

• You may come by any branch location and a new access code can be issued to you after verifying a valid ID.
• You may fax us a written request for an access code to be issued. We will verify your signature and fax you back a new access code. Please fax your request to 512.206.3558.
• If you are unable to stop by a branch, and do not have immediate access to a fax machine, we can mail you a new access code to the address we have on file for your account. (Please allow five working business days for delivery).

Want to change your access code? Here's how.

Changing your access code periodically is highly recommended for security reasons.

• To change your access code, login to MemberConnect Web.
• Select Change Access Code from the drop down menu under Account Settings at the top of the page.
• Your new access code may contain up to 10 numbers, letters (case sensitive) and some special symbols.
• Once you are done creating a new access code, please choose “Continue” to proceed in resetting your access code.